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SISC Suite help centreTroubleshooting

This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.

Service

Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.

That is not here, or it is not yours to see.
service.error.notFound
This request reached the server without a company behind it.
service.error.tenantRequired
"{subjectKind}" is not a kind of thing this app can service. It services vehicles from Logistics and fixed assets from Accounting.
service.error.unknownSubjectKind
Your company does not have the app that holds "{subjectKind}" records, so there is nothing of that kind to maintain yet.
service.error.registerNotInstalled
There is no registered asset with that reference. Register it in Logistics or Accounting first — this app keeps no asset list of its own.
service.error.unknownSubject
That asset is already under maintenance. One asset keeps one service history.
service.error.subjectAlreadyEnrolled
That asset was taken off maintenance. Put it back under maintenance before raising a new job on it.
service.error.subjectNotActive
There is no service job with that reference.
service.error.unknownRequest
A job is either corrective — something broke — or preventive — something was due. "{kind}" is neither.
service.error.unknownKind
"{priority}" is not a priority. Choose normal, high or urgent.
service.error.unknownPriority
Say what the job is, in a few words.
service.error.titleRequired
A job that is {status} cannot be moved to {toStatus}.
service.error.transitionNotAllowed
This job is {status}, so no more parts or time can be added to it. Reopen it first, or raise a new job.
service.error.requestClosed
There is no catalogue item with that reference.
service.error.unknownItem
A part's price comes from the catalogue and cannot be typed here. Change the catalogue price if it is wrong.
service.error.partPriceNotAccepted
The catalogue has no agreed price for this part in {currency}. Set one before fitting it to a job — we will not record it as free.
service.error.noCataloguePrice
Your company has no country set, so there is no currency to price parts in. Set the country in company settings.
service.error.currencyNotConfigured
Say how many were fitted.
service.error.quantityRequired
That line has already been cancelled. A line is cancelled once.
service.error.alreadyReversed
Say how long the work took, in minutes.
service.error.minutesRequired
There is no employee with that reference. People come from the HR records.
service.error.unknownEmployee
The time on this job is recorded in minutes but has no cost: nobody has set an hourly rate in this product yet. The minutes are kept, so the cost can be worked out the day a rate exists.
service.error.labourNotPriced

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Your answer is kept on this device only. Nothing is sent anywhere — there is no service behind this button yet, and this page will say so until there is.