This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
Company settings
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
Choose the apps from the list.
company.addCompany.error.appsNotAList
Those apps are not offered for this kind of business. Create the company first, then add them from the App page.
company.addCompany.error.appsNotOffered
These are not offered for this kind of business: {apps}. Create the company first, then add them from the App page.
company.addCompany.error.appsNotOfferedList
SISC Suite has no app with these names: {apps}. Choose the apps from the list.
company.addCompany.error.appsUnknown
Save the Microsoft 365 server details first — server smtp.office365.com, port 587, STARTTLS, and the mailbox address as the username — then sign in with Microsoft.
company.emailSettings.error.saveFirst
Sign in with Microsoft works only with a Microsoft 365 mail server. Set the server to smtp.office365.com, save, then sign in.
company.emailSettings.error.notMicrosoftHost
This account signs in with Microsoft as {account}. Disconnect Microsoft before changing the username.
company.emailSettings.error.disconnectMicrosoftFirst
Microsoft could not be reached to finish the sign-in. Try again in a minute.
company.emailSettings.error.microsoftUnreachable
That sender has not been verified yet. Verify its address first; mail is never sent from an unverified sender.
company.emailSettings.error.senderNotVerified
That sender does not exist, or it has been removed.
company.emailSettings.error.senderNotFound
"{kind}" is not a document type a sender can be chosen for.
company.emailSettings.error.senderUnknownKind
Several senders need this company's database update. Ask your administrator to run it.
company.emailSettings.error.sendersNotMigrated
A company can have at most {limit} senders.
company.emailSettings.error.tooManySenders
Multi-currency is not switched on for this company yet.
company.currencies.error.notMigrated
This company has no main currency, so no rate can be stated.
company.currencies.error.noMainCurrency
{currency} is not a currency this product offers.
company.currencies.error.currencyNotOffered
{currency} is the main currency. It needs no rate and cannot be removed.
company.currencies.error.isMainCurrency
The rate for {currency} must be a positive number with at most nine decimals.
company.currencies.error.badRate
{currency} is not on the table.
company.currencies.error.currencyNotFound
The reference feed is switched off.
company.currencies.error.feedDisabled
The reference feed could not be applied: {reason}
company.currencies.error.feedFailed
This server could not reach the reference feed at all — nothing answered. That is a setting on your hosting account, not something in SISC: outgoing connections from the server are being refused. Ask your hosting provider to allow them. Nothing has changed at the till: the rates you typed are still live, and a currency with no rate is still refused rather than guessed.
company.currencies.error.feedUnreachable
The exchange-rate service refused SISC's account, so no rate moved. This is for SISC to fix, not you. The rates you typed are still used at the till, and a currency with no rate is still refused.
company.currencies.error.rateSourceRefused
You have no second factor yourself. Set one up first, then require it of everyone.
company.security.mfaPolicy.error.enrolFirst
Say whether two-step verification is required: on or off.
company.security.mfaPolicy.error.required
The grace period must be between 1 and {graceDays} days, or left empty.
company.security.mfaPolicy.error.graceRange
Choose on or off.
company.security.mfaAppOnly.error.value
There is no document type called "{documentType}".
company.documents.error.unknownType
That document type is not ready to be designed yet.
company.documents.error.typeNotAvailable
Version {version} of this document was not found, so it cannot be drawn. Nothing has been changed.
company.documents.error.unknownVersion
That cannot be switched off: {countryCode} requires it on this document. Everything else on this screen is yours to change.
company.documents.error.requirementLocked
An accent colour has to be a six-digit hex colour, like #1f2933.
company.documents.error.invalidColour
There is no column called "{columns}".
company.documents.error.unknownColumn
Documents cannot be written in "{languages}" — pick one of the languages listed.
company.documents.error.unknownLanguage
The second language has to be different from the first.
company.documents.error.duplicateLanguage
A document number can be between 1 and 12 digits long, and {padding} is not.
company.documents.error.invalidPadding
A prefix can use letters, digits, dashes and slashes, up to 16 characters. No spaces.
company.documents.error.invalidPrefix
That is too long — the limit is {limit}.
company.documents.error.textTooLong
That text contains characters that would change how the document reads without changing what it says, so it has not been saved. Retype it, or paste it as plain text.
company.documents.error.textUnsafe
We draw receipts for 58 mm and 80 mm rolls.
company.documents.error.unknownRollWidth
Number {sequenceNumber} has just been used by another document. Try again.
company.documents.error.numberTaken
That document cannot be filed under "{ownerApp}".
company.documents.error.unknownOwnerApp
Only a company account can design documents. Sign in to your workspace and try again.
company.documents.error.tenantRequired
There is no document design called "{design}".
company.documents.error.unknownDesign
Nothing was saved: the company details have to be sent together as "identity", and this request did not include them.
company.documents.error.identityMissing
The registered name is printed as the seller on every document this company issues, so a save cannot leave it empty once it has been set. Enter the registered name and save again.
company.documents.error.legalNameWouldBeCleared
That is not a system this page can hold.
company.onsite.error.unknownKind
Choose either the cloud API or the on-site connector.
company.onsite.error.unknownShape
Give this system a name you will recognise later.
company.onsite.error.nameRequired
Say what make it is. Anything written on the box will do.
company.onsite.error.vendorRequired
That address cannot be used: {baseUrl}
company.onsite.error.badBaseUrl
That address is on a private network, which this server can never reach. Choose the on-site connector instead — it works the other way round, and your building calls us.
company.onsite.error.privateHostNeedsConnector
A connector needs no address here. Your building calls us, not the other way round.
company.onsite.error.connectorTakesNoUrl
That is not one of your sites.
company.onsite.error.unknownSite
That system is no longer here.
company.onsite.error.notFound
Your database has not been updated for this yet. Try again shortly.
company.onsite.error.notMigrated
This server is not set up to store secrets, so the key was not saved. Nothing was written in the clear.
company.onsite.error.cannotSealSecret
Only an on-site connector needs a token. A cloud system calls out; it never calls in.
company.onsite.error.tokensAreForConnectors
No key or password is saved for this system yet, so there is nothing to test with.
company.onsite.error.noCredentialStored
That could not be saved. Check the fields and try again.
company.onsite.error.saveFailed
Only an on-site connector collects instructions. A cloud system is called directly.
company.onsite.error.queueIsForConnectors
This report has {rows} rows, and a PDF is made from at most {limit}. Narrow the dates, or export it as CSV.
company.reports.error.tooManyRows
This report cannot be made into a PDF: it contains text in a script the PDF writer cannot set, such as "{sample}". It sets Latin, Greek, Cyrillic and Arabic script. Use Print instead and choose "Save as PDF" — your browser sets this text correctly.
company.reports.error.pdfScriptUnsupported
Tax settings are still being prepared for your company. Nothing was changed — try again in a minute.
company.taxProfile.error.notMigrated
Give the rate a short name.
company.taxProfile.error.invalidName
Enter a percentage from 0 to 100, with at most three decimal places.
company.taxProfile.error.invalidPercent
The note is too long. Keep it to a sentence or two.
company.taxProfile.error.invalidNote
Nothing was changed — the rate already reads like that.
company.taxProfile.error.nothingChanged
This rate comes from your country, so it keeps its country name. You can change its percentage and its note.
company.taxProfile.error.countryRateName
There is no tax rate {rateKey} on this company.
company.taxProfile.error.rateNotFound
You already have a rate called {name}. Choose another name.
company.taxProfile.error.nameTaken
Your country charges no consumption tax, so a rate set here would never be charged on any document.
company.taxProfile.error.noTaxSystem
This is one of your country’s rates, so it cannot be removed. Retire it instead to stop offering it on new documents.
company.taxProfile.error.countryRateNotRemovable
Documents have already been written with this rate, so it cannot be removed. Retire it instead: it stops being offered, and those documents keep it.
company.taxProfile.error.rateInUse
Products, items or plans still use this rate ({count}). Move them to another rate first.
company.taxProfile.error.rateStillAssigned
This is the rate new lines start with, so it cannot be retired.
company.taxProfile.error.defaultCannotRetire
The country cannot be changed: this company has already recorded money, and its books are kept in that country’s currency and under its tax rules. To run a business in another country, use Add another company.
company.taxProfile.error.countryLocked
{countryCode} is not a country this product has a full tax profile for.
company.taxProfile.error.countryNotOffered
This company is already set to {countryCode}.
company.taxProfile.error.countrySame
Not sent: the customer has not consented to WhatsApp messages.
company.whatsapp.messages.error.no_consent
Not sent: the customer’s number could not be read as a mobile number.
company.whatsapp.messages.error.bad_phone
Meta asked us to slow down; it will be retried.
company.whatsapp.messages.error.rate_limited
Not sent: the 24-hour window closed before the reply could go.
company.whatsapp.messages.error.window_closed
Meta did not answer; not retried, so the customer is not messaged twice.
company.whatsapp.messages.error.ambiguous
Meta no longer accepts the access token. Enter a new one.
company.whatsapp.messages.error.token_invalid
Not sent: the message could not be read back.
company.whatsapp.messages.error.unreadable
Meta’s window was closed before a number was connected. Nothing was saved.
company.whatsapp.quick.error.popupClosed
Permission not granted: Meta did not give SISC the WhatsApp permissions it asks for. Press Connect WhatsApp again and allow them.
company.whatsapp.quick.error.permission
Meta finished without a phone number to connect. Press Connect WhatsApp again and add or choose a number.
company.whatsapp.quick.error.noNumber
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