SISC Suite help centre›Troubleshooting

This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.

OnlinePayments

Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.

Online payments are not ready on this company yet — the database update has not run. Try again after the next update.
onlinePayments.error.notReady
This payment provider is not one SISC Suite connects to.
onlinePayments.error.providerUnknown
This does not look like a valid value. Copy it again from your provider’s dashboard, without spaces.
onlinePayments.error.credentialInvalid
Choose Sandbox (for testing) or Live.
onlinePayments.error.environmentInvalid
To switch online payments on, enter every credential this provider needs, including the webhook one.
onlinePayments.error.incomplete
Connect this provider first: enter its credentials and save.
onlinePayments.error.notConfigured
This server cannot store secrets safely: its encryption key is missing. Ask SISC support.
onlinePayments.error.cannotSeal
The provider refused these credentials. Check that they belong to the right account and environment. Nothing was saved.
onlinePayments.error.connectionRefused
The payment provider could not be reached from this server. Try again in a few minutes.
onlinePayments.error.unreachable
Choose an active account of the right kind: an asset (bank) account for receipts, an expense account for fees.
onlinePayments.error.accountInvalid
This document cannot be paid online now.
onlinePayments.error.notPayable
This way of paying is not available for this document.
onlinePayments.error.providerNotConnected
This provider cannot take payments in {currency}.
onlinePayments.error.currencyUnsupported
This amount in {currency} cannot be charged by this provider to the last digit, so it was not charged.
onlinePayments.error.precisionUnsupported
The payment provider did not start the payment. Try again, or pay another way.
onlinePayments.error.providerRefused
This company has no web address yet, so a payment cannot return to it. Ask the company to finish its domain set-up.
onlinePayments.error.noAddress
This payment attempt was not found.
onlinePayments.error.checkoutUnknown
This online payment was not found.
onlinePayments.error.paymentUnknown
This payment is already in the books as a receipt.
onlinePayments.error.alreadyPosted
Check the bank details: a bank account shown on invoices needs the bank’s name, and a SWIFT code is 8 or 11 letters and digits.
onlinePayments.error.bankDetailsInvalid
This receipt was not paid online, so there is nothing to send back through PayPal or Stripe. Return the money another way and record it in Accounting.
onlinePayments.error.refundNotOnline
This online payment is not in the books yet. Post it from Company → Online payments first, then refund it.
onlinePayments.error.refundNotPosted
Say why the money is going back. The reason is printed on the credit note and kept in the history.
onlinePayments.error.refundReasonRequired
Enter an amount greater than zero, in {amount} — the currency the customer paid in.
onlinePayments.error.refundAmountInvalid
This refund request is missing its reference, so it cannot be told apart from a repeat. Reload the page and try again.
onlinePayments.error.refundKeyInvalid
That is more than can still be refunded on this payment. At most {available} can go back.
onlinePayments.error.refundExceedsAvailable
Another refund on this payment was recorded a moment ago, and this one would take it past what was paid. Nothing was sent. Reload and check before trying again.
onlinePayments.error.refundRaced
This refund request belongs to a different receipt. Reload the page and start the refund again.
onlinePayments.error.refundKeyOtherReceipt
The payment provider refused this refund and no money moved. Check the details, then start a new refund.
onlinePayments.error.refundKeyFailed
This payment was made in {currency}, not in the currency your books are kept in, so it cannot be refunded from here yet. Nothing was sent.
onlinePayments.error.refundForeignCurrency
{provider} says this payment has already been refunded. Nothing was sent again and nothing was booked.
onlinePayments.error.refundAlreadyRefunded
{provider} will not refund this payment because the customer has disputed it. Wait for the dispute to close — refunding now would send the money back twice. Nothing was sent.
onlinePayments.error.refundDisputed
{provider} refused the refund because it is more than is left to refund on this payment. Check the payment in your {provider} account; nothing was refunded.
onlinePayments.error.refundAmountTooLarge
{provider} refused the refund because this payment is past its refund time limit. Return the money another way, such as a bank transfer; nothing was refunded.
onlinePayments.error.refundTooOld
{provider} refused the refund because your {provider} balance does not cover it. Add funds there and try again; nothing was refunded.
onlinePayments.error.refundInsufficientFunds
{provider} does not allow this refund on this payment (for example, a part refund where only a full one is allowed). Nothing was refunded.
onlinePayments.error.refundNotPermitted
{provider} refused the refund. Nothing was refunded and nothing was booked. Check the payment in your {provider} account and try again.
onlinePayments.error.refundProviderError
{provider} has not confirmed the refund yet, so it is not booked. Press Refund again: it re-sends the same request, which can never refund twice.
onlinePayments.error.refundUnconfirmed

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