SISC Suite help centre›Troubleshooting

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Approvals

Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.

{number} needs approval before it can be sent: it reaches the band from {threshold}. Use "Request approval" on the order.
approvals.error.approvalRequired
{number} has changed since it was approved. Request approval again.
approvals.error.changedSinceApproval
The approval of {number} no longer covers it — the bands or the amount have changed. Request approval again.
approvals.error.approvalOutOfDate
Only a draft that has not been sent can be put up for approval ({number}).
approvals.error.notADraft
{number} is below every approval band, so it needs no approval. Send it.
approvals.error.notNeeded
{number} is already waiting for approval.
approvals.error.alreadyPending
{number} is already approved and can be sent.
approvals.error.alreadyApproved
Sign in again to ask for approval.
approvals.error.noActor
Nobody can approve the band from {threshold} yet: nobody in it holds the approval permission, or the only person is you. Ask an administrator to fix it in Company settings → Approvals.
approvals.error.noApprover
A SISC support session cannot approve or reject on the company's behalf.
approvals.error.operatorCannotDecide
This request is no longer waiting for a decision.
approvals.error.notPending
You cannot approve or reject an order you raised or asked approval for.
approvals.error.ownDocument
The note is too long: at most {note} characters.
approvals.error.noteTooLong
Say why you are rejecting it. The buyer reads this.
approvals.error.noteRequired
Approve or reject: nothing else can be decided here.
approvals.error.unknownDecision
You have already approved one level of this request. Another approver must sign the next.
approvals.error.alreadyApprovedALevel
This request is not waiting for you: its bands name another person or group.
approvals.error.notYourApproval
The order {number} has changed since approval was asked, so it cannot be decided as it stands.
approvals.error.documentMoved
This approval request does not exist.
approvals.error.requestNotFound
Approvals are not available until this company's database has been updated.
approvals.error.notMigrated
The approval bands are in {currency}, but the books are now kept in {main}. Update the bands in Company settings → Approvals.
approvals.error.bandCurrencyChanged
Approval bands can be set on purchase orders only.
approvals.error.unknownDocumentType
This approval band does not exist.
approvals.error.bandNotFound
At most {max} bands per document type.
approvals.error.tooManyBands
Set the company's main currency before adding approval bands.
approvals.error.noMainCurrency
Enter an amount greater than zero.
approvals.error.thresholdInvalid
The amount must be in {currency}, the currency the books are kept in.
approvals.error.thresholdNotMainCurrency
Choose a group that exists.
approvals.error.roleNotFound
Choose an active person.
approvals.error.userNotFound
Choose who approves: a group or one person.
approvals.error.approverRequired
Say whether the lower bands must approve too.
approvals.error.includesLowerInvalid
There is already a band from this amount.
approvals.error.duplicateThreshold
The same person cannot approve a band and a band below it: one person signs one level. Choose someone else.
approvals.error.sameApproverStacked
This group cannot approve purchase orders. Tick "Purchase approvals: Approve orders" on it in Groups → Permissions, or choose another group.
approvals.error.roleCannotApprove
This person cannot approve purchase orders. Grant them "Approving purchase orders" in Admin access, or add them to a group that may approve.
approvals.error.personCannotApprove
Choose whether the bands are compared with the order total including tax or before tax.
approvals.error.amountBasisInvalid

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