This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
Timeclock
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
The clock did not answer at its address.
timeclock.device.error.unreachable
The clock stopped answering.
timeclock.device.error.timeout
The clock refused the comm key or password.
timeclock.device.error.authFailed
The clock answered in a way the app does not understand.
timeclock.device.error.protocol
The clock's certificate did not match.
timeclock.device.error.tlsMismatch
The file could not be read.
timeclock.device.error.fileUnreadable
The file's columns or date order could not be recognised.
timeclock.device.error.fileNoColumns
This kind of clock is not supported.
timeclock.device.error.unsupported
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