This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
At the door: signing up and signing in
The messages you can meet before you are inside any app, each with what to do.
That email and password do not match.
What to do: Check the email address for typos, then the password. If you have forgotten it, use “Forgot password?” on the sign-in page — a reset link is sent if the address is on an account.
This account is locked after too many failed attempts. Try again later or reset your password.
What to do: Too many wrong attempts lock the account for a while. Wait, then try again — or reset your password, which also clears the lock. A company administrator can see the lock under Company settings → Sign-in security.
Your session has expired. Sign in again to continue.
What to do: Sign in again. Sessions end on their own after a period of inactivity; nothing you saved is lost.
Confirm your email address before signing in. Check your inbox for the activation link.
What to do: Open the activation link in the email you were sent when you signed up. If it has expired, the sign-in page offers to send a new one.
This activation link has expired or has already been used.
What to do: The link was used already or has expired. If you have already confirmed, just sign in. Otherwise enter your email on that page and a new link is sent.
This page needs the link from your email.
What to do: This page only works from the link in your invitation or reset email. Open the email and follow the link again, or ask to be invited again.
That code isn't right. Try again.
What to do: Codes change every 30 seconds and the clock on your phone must be right. Wait for a fresh code and type it without spaces. If you cannot reach your authenticator, use a recovery code.
That code has expired. Request a new one.
What to do: Ask for a new code and enter it as soon as it arrives.
A code was sent very recently. Wait a few minutes before asking for another.
What to do: A code was sent a moment ago. Check your inbox and spam folder before asking for another; a new one can be sent after a few minutes.
The code could not be sent. Try again, or use your authenticator app.
What to do: Try once more. If it still fails, sign in with your authenticator app or a recovery code, then check the email address on your account.
That address is already taken.
What to do: Another company already uses that address. Choose a different one — a short form of your company name usually works.
That address is reserved. Choose another one.
What to do: Some addresses are kept for the platform itself (for example www, admin, portal, help). Choose another.
Use only lowercase letters, numbers and hyphens.
What to do: The address becomes part of a web address, so it can only hold lowercase letters, numbers and hyphens.
That looks like an email address. This is the subdomain address your company will use — the part before .{domain}.
What to do: This field is your workspace address, not your email. Enter only the part that goes before the dot.
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