SISC Suite help centre›Troubleshooting

This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.

Cloud

Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.

{provider} sign-in is not set up on this server yet.
cloud.error.notSetUp
The sign-in could not be completed. Start again from this screen.
cloud.error.signInFailed
This part of your account is not connected yet. Tick it under My account, Cloud accounts.
cloud.error.partNotConnected
You signed in with a different account from the one already connected. Disconnect it first to switch accounts.
cloud.error.otherAccount
{provider} is no longer letting SISC use this connection. Sign in again.
cloud.error.reconnect
{provider} could not be reached just now. Try again in a minute.
cloud.error.unreachable
The sign-in was cancelled, or your organisation needs an administrator to approve SISC first.
cloud.error.declined
Tick at least one thing to connect.
cloud.error.nothingTicked
That is not something this connection can include.
cloud.error.unknownPart
This kind of account cannot be connected here.
cloud.error.unknownProvider
{provider} refused the request. Try again, or sign in again if it keeps happening.
cloud.error.providerRefused
Your {provider} account does not allow this. Ask your administrator.
cloud.error.notAllowed
This file is larger than 10 MB, the most one message can carry.
cloud.error.fileTooLarge
That is a folder or an empty file, not a file to open.
cloud.error.notAFile
That file or folder could not be found. Go back and choose it again.
cloud.error.invalidItem
Give the meeting a subject first.
cloud.error.meetingSubject
Choose when the meeting starts and ends first.
cloud.error.meetingTimes
Nothing was connected, because what you ticked was not allowed on {provider}’s page. Try again and allow it.
cloud.error.notGranted
Gmail and Google Drive are available after Google verifies SISC Suite. Calendar, Contacts and Meet work now.
cloud.error.partNeedsVerification

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