Whatsapp

WhatsApp is not ready on this company yet — the database update has not run. Try again after the next update.

Connect the WhatsApp Business number first: enter the phone number ID and the access token.

This must be the numeric ID shown in Meta’s WhatsApp Manager.

This does not look like a valid value. Copy it again from Meta, without spaces.

To switch WhatsApp on, enter the phone number ID, the business account ID, the access token and the app secret.

This server cannot store secrets safely: its encryption key is missing. Ask SISC support.

Meta refused this connection. Check the phone number ID, the business account ID and the access token, and that the token has the whatsapp_business_messaging and whatsapp_business_management permissions. Nothing was saved.

Meta could not be reached just now. Nothing was saved — try again in a few minutes.

This notice is not one SISC sends by WhatsApp.

A template name has only lower-case letters, digits and underscores, as in Meta.

Choose the template’s language code as Meta shows it, for example en_US or ar.

Each placeholder must be filled with one of the facts offered for this notice.

Choose an approved template before switching this notice on.

Enter a mobile number that can receive WhatsApp, with its country code.

Start the number with + and its country code — this company has no country to assume one from.

Meta is limiting how fast this number may send. Wait a little and try again.

Meta did not send the test message (code {code}). Check the number, and that the template exists and is approved in that language.

Choose how the customer gave their consent.

This consent no longer exists.

You can reply in your own words only within 24 hours of the customer’s last WhatsApp message. Outside that, only an approved template may be sent.

Write a message of up to 4,096 characters.

This company already has the most WhatsApp numbers it can connect (20).

This WhatsApp number is already connected.

This WhatsApp number no longer exists here.

Choose only people and groups of this company.

Keep messages for between 7 and 3,650 days.

This file cannot be sent by WhatsApp. Send a picture (JPEG, PNG, WebP, up to 5 MB), a voice note or audio file (up to 16 MB), a video (MP4, up to 16 MB) or a document (PDF, Word, Excel, PowerPoint, text, up to 16 MB).

Choose a person of this company.

This contact no longer exists.

This conversation does not exist, or it is on a WhatsApp number you do not see.

This customer has not agreed to WhatsApp messages. Record their consent first.

WhatsApp is not connected for this company, so nothing was sent.

This contact has no mobile number on record for WhatsApp, so nothing was sent.

The 24-hour window with this customer is closed and no approved document template is set up, so nothing was sent.

WhatsApp quick connect is not set up on this server yet.

This connection attempt has expired or was started in another session. Press Connect WhatsApp again.

Meta did not finish connecting a number. Press Connect WhatsApp again.

Permission not granted: Meta did not give SISC the WhatsApp permissions it needs. Press Connect WhatsApp again and allow them. Meta trace id: {traceId}

This number is already connected elsewhere — to another WhatsApp Business account or provider, or a two-step verification PIN is set there. Disconnect it there or turn off two-step verification, then try again. Meta trace id: {traceId}

Meta refused the connection (error {code}). Meta trace id: {traceId}

This company has no secure web address that Meta could send WhatsApp messages to. Contact SISC support.

This number was not connected from the WhatsApp Business app, so there are no phone-app chats or contacts to import.

Meta allows the chat history and contacts to be imported only within 24 hours of connecting. To try again, disconnect the number and connect it again.

Meta has already accepted both requests. Each can be asked for only once.