This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
Billing
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
This has changed since the summary you saw, so nothing has been applied. Look at the new figures and confirm again.
billing.error.previewStale
This subscription has been cancelled, so it cannot be changed. Contact SISC to start again.
billing.error.subscriptionCancelled
You have {inUse} people who can sign in, so you cannot drop to {seats} seats. Disable the people who have left first — that frees their seats — then come back.
billing.error.seatsInUse
{plan} allows {max} people and you have {inUse} who can sign in. Disable the people who have left first, then change plan.
billing.error.planTooSmall
That plan is priced in {planCurrency} and this account is billed in {subscriptionCurrency}. Contact SISC and we will arrange it.
billing.error.currencyMismatch
This change is charged today and there is no payment method on file. Add one first — nothing has been changed.
billing.error.noPaymentMethod
Your card was declined, so nothing has been changed and nothing has been charged. Check the card or use another one.
billing.error.chargeDeclined
This workspace is provided at no charge, so there is nothing to pay for. If you think that is wrong, contact SISC.
billing.error.complimentaryWorkspace
No way to pay has been set up on this system yet. Contact SISC and we will arrange it — your data is safe in the meantime.
billing.error.noProviderConfigured
There is no plan called "{plan}".
billing.error.unknownPlan
The price for {plan} has not been published yet, so we cannot take payment for it. Contact SISC and we will confirm your price — nothing has been charged.
billing.error.priceNotSet
The payment provider did not send back a payment page. Nothing has been charged — please try again.
billing.error.noApprovalLink
This account does not have a web address we can return you to after payment, so we have not started the payment. Nothing has been charged. Contact SISC and we will set this up.
billing.error.noReturnDomain
You are storing {used}, and lowering this would leave you a ceiling of {limit}. Nothing has been changed and nothing has been deleted — remove some files first, then come back.
billing.error.storageInUse
Paying without leaving this page is not available with {provider}. Use the secure payment page.
billing.error.embeddedUnsupported
That does not look like a {label} for {country}. Check it, or leave it blank if you are not registered.
billing.error.taxNumberFormat
This is the bill-to your subscription is billed to, so it cannot be deleted. Choose another one, then delete this.
billing.error.billToInUse
This company may pair up to {capacity} POS stations ({included} included, {bought} bought). Stations paired now: {paired}. To add another, the account owner can buy an extra station, or you can unpair a station you no longer use.
billing.error.posStationLimitReached
We cannot find that invoice in this workspace.
billing.error.invoiceNotFound
Invoice {number} is not open, so there is nothing to pay on it. Reload the page to see where it stands.
billing.error.invoiceNotPayable
This payment method cannot take a payment in {currency} for this invoice. Choose another way to pay, or contact SISC to settle it by bank transfer.
billing.error.invoiceCurrencyUnsupported
The payment provider has not confirmed this payment yet. If you completed it, the invoice will show as paid as soon as it does — usually within a few minutes.
billing.error.invoicePaymentNotConfirmed
This invoice was paid through {provider}, and {provider} cannot be reached from this platform right now ({reason}), so the money cannot be sent back. Nothing has been recorded. Fix the registration under Billing → Payment providers and try again.
billing.error.refundProviderUnreachable
{provider} says this payment has already been refunded. Nothing was sent again and nothing was recorded as refunded.
billing.error.refundAlreadyRefunded
{provider} will not refund this payment because it is disputed. Wait for the dispute to close — refunding now would send the money back twice.
billing.error.refundDisputed
{provider} refused the refund because it is more than is left to refund on this payment. Check the payment at {provider}; nothing was refunded.
billing.error.refundAmountTooLarge
{provider} refused the refund because this payment is past its refund time limit. Return the money another way, such as a bank transfer; nothing was refunded.
billing.error.refundTooOld
{provider} refused the refund because the SISC account there does not hold enough to cover it. Top up the balance at {provider} and try again; nothing was refunded.
billing.error.refundInsufficientFunds
{provider} does not allow this refund on this payment — for example, a partial refund where only a full one is allowed. Nothing was refunded.
billing.error.refundNotPermitted
{provider} refused the refund. No money moved and nothing was recorded as refunded. The provider’s own answer is kept on the refund.
billing.error.refundProviderError
{provider} has not answered, so this refund is waiting. Nothing has been recorded as refunded, and the amount is held so it cannot be refunded twice. Press Try again: it resends the same refund, which {provider} will not pay out twice.
billing.error.refundUnconfirmed
Your bank did not confirm this payment. Nothing has been charged. Try again, or use another card.
billing.cardForm.error.authenticationFailed
Your bank refused this card. Nothing has been charged. Try another card, or ask your bank why.
billing.cardForm.error.declined
There is not enough on this card. Nothing has been charged.
billing.cardForm.error.insufficientFunds
This card has expired. Nothing has been charged.
billing.cardForm.error.expiredCard
That security code does not match this card. Nothing has been charged.
billing.cardForm.error.incorrectCvc
That card number is not valid. Nothing has been charged.
billing.cardForm.error.incorrectNumber
The card could not be processed just now. Nothing has been charged — try again in a moment.
billing.cardForm.error.processingError
The payment was not finished, so nothing has been charged. You can try again.
billing.cardForm.error.unfinished
This card was refused. Nothing has been charged. Try another card, or ask your bank why.
billing.cardForm.error.refused
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