This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.

Billing

Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.

This has changed since the summary you saw, so nothing has been applied. Look at the new figures and confirm again.

billing.error.previewStale

This subscription has been cancelled, so it cannot be changed. Contact SISC to start again.

billing.error.subscriptionCancelled

You have {inUse} people who can sign in, so you cannot drop to {seats} seats. Disable the people who have left first — that frees their seats — then come back.

billing.error.seatsInUse

{plan} allows {max} people and you have {inUse} who can sign in. Disable the people who have left first, then change plan.

billing.error.planTooSmall

That plan is priced in {planCurrency} and this account is billed in {subscriptionCurrency}. Contact SISC and we will arrange it.

billing.error.currencyMismatch

This change is charged today and there is no payment method on file. Add one first — nothing has been changed.

billing.error.noPaymentMethod

We could not reach the payment provider, so nothing has been changed and nothing has been charged. Try again in a few minutes.

billing.error.gatewayUnavailable

Your card was declined, so nothing has been changed and nothing has been charged. Check the card or use another one.

billing.error.chargeDeclined

This workspace is provided at no charge, so there is nothing to pay for. If you think that is wrong, contact SISC.

billing.error.complimentaryWorkspace

No way to pay has been set up on this system yet. Contact SISC and we will arrange it — your data is safe in the meantime.

billing.error.noProviderConfigured

You cannot pay by {provider} on this system. Available right now: {available}.

billing.error.providerUnavailable

There is no plan called "{plan}".

billing.error.unknownPlan

The price for {plan} has not been published yet, so we cannot take payment for it. Contact SISC and we will confirm your price — nothing has been charged.

billing.error.priceNotSet

PayPal accepted the order but did not send back a payment page. Nothing has been charged — please try again.

billing.error.noApprovalLink

This account does not have a web address we can return you to after payment, so we have not started the payment. Nothing has been charged. Contact SISC and we will set this up.

billing.error.noReturnDomain

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