This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
App page
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
We do not recognise the app "{appKey}".
store.error.unknownApp
"{appKey}" is not available yet. We are still building it, so it cannot be installed — nothing has been charged and nothing has changed on your account.
store.error.notAvailableYet
"{appKey}" is a paid app, so it cannot be installed directly. Request it and we will be in touch.
store.error.notAFreeApp
"{appKey}" is already installed on this account.
store.error.alreadyInstalled
"{appKey}" is not installed on this account.
store.error.notInstalled
Please confirm the uninstall — this removes the app for everyone in your company.
store.error.confirmationRequired
You have already asked for "{appKey}". We will come back to you on that request.
store.error.requestAlreadyPending
We could not find that request.
store.error.requestNotFound
That request has already been {status}, so it can no longer be withdrawn.
store.error.requestNotPending
We do not recognise the integration "{integrationKey}".
store.error.unknownIntegration
"{integrationKey}" is not set up on this server yet. Ask your administrator to register the application with the provider.
store.error.integrationNotConfigured
"{integrationKey}" cannot be connected that way.
store.error.wrongConnectionMethod
Please fill in every field before connecting.
store.error.credentialsRequired
"{integrationKey}" is not connected, so there is nothing to disconnect.
store.error.notConnected
We could not find that note.
store.error.noteNotFound
A note needs some text.
store.error.noteTextRequired
"{color}" is not one of the note colours.
store.error.unknownNoteColour
This action needs a company account.
store.error.tenantRequired
Your account is locked: {reason}
store.error.tenantLocked
No deletion is scheduled for {appKey}.
store.error.purgeNotScheduled
The data for {appKey} has already been deleted. There is nothing left to remove.
store.error.purgeAlreadyDone
We cannot yet account for every table in your database, so we will not delete anything: {tables}. This is our gap to close, not yours.
store.error.dataNotFullyClassified
You may be required by law to produce your {recordClass} records, so {appKey} cannot be removed until you have exported them. Export first, then come back.
store.error.statutoryExportRequired
This confirmation has already been used. Nothing further has changed.
store.error.uninstallConfirmationSpent
This confirmation has expired. Start the removal again so you can see what will be deleted.
store.error.uninstallConfirmationExpired
This confirmation is no longer available. Start the removal again.
store.error.uninstallConfirmationNotFound
That is not the name of the app. Type {confirmPhrase} exactly to confirm.
store.error.uninstallPhraseMismatch
Say why. This is recorded against your name and read back later.
store.error.overrideNeedsReason
We do not have a trade recorded for this account, so we cannot tell which apps your business runs on. Ask support to set it before removing an app.
store.error.businessTypeUnknown
That account could not be found.
store.error.unknownTenant
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