This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
Subscriptions
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
Tick the box to agree to the Payment and Refund Policy before you pay.
subscriptions.error.policyNotAgreed
The Payment and Refund Policy has changed. Read the current version and agree to it to continue.
subscriptions.error.policyOutdated
This has no price yet, so it cannot be bought. Ask [email protected].
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That cannot be bought here.
subscriptions.error.itemInvalid
Choose monthly or yearly billing.
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That app licence is not active, so there is nothing to credit.
subscriptions.error.switchAppNotHeld
There is nothing to pay for this change.
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That app is not sold on its own.
subscriptions.error.appNotSold
Your company already holds this app licence.
subscriptions.error.appAlreadyLicensed
There is nothing to cancel here.
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You cannot cancel more than you hold.
subscriptions.error.cancelTooMany
The refund could not be sent, so nothing was cancelled. Try again, or contact [email protected].
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This cancellation can no longer be undone.
subscriptions.error.cannotUndo
Something went wrong sending this. Please try again.
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“{appKey}” is a paid app. Buy its licence in Company settings → Billing & licences → Subscriptions to add it.
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