This page is generated from the product itself — the same source the built-in assistant answers from — so it cannot disagree with either.
Support
Read the message first — it is written to say what is wrong and, where there is one, the fix. If it says to set something in settings, that means the app’s own settings screen or Company settings. If it quotes a reference, keep it for support.
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Close this and open it again. If it keeps happening, tell your administrator.
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Your ticket was not sent. Check your connection and try again.
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Your answer is kept on this device only. Nothing is sent anywhere — there is no service behind this button yet, and this page will say so until there is.