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Refund a SISC payment (operators)

For SISC Group’s operators in Super Admin who hold the refund permission. A refund sends money back through the provider that took it — PayPal or Stripe — and records a credit note against the invoice.

Steps

1. In Super Admin, open the customer, then Invoices, and open the paid invoice.
2. Press Refund. Type the amount — the whole remaining balance or any part of it — and the reason. A refund can never be more than was paid, less what has already been refunded.
3. Read the review and confirm. The money goes back through the provider’s own refund service, with a key that stops a double click or a retry from refunding twice; no card details are ever involved.
4. The refund is listed under the invoice with its credit note number. The invoice stays paid and shows that it was partly or fully refunded.

If the provider refuses — the payment was already refunded, it is disputed, or it is past the provider’s time limit — the reason is shown in your language, no money moves and nothing is recorded as refunded. Only the refund permission, granted by name, allows this; no wider billing grant includes it.

Related

• Pay an open SISC invoice online