Every screen and control named on this page is checked against the product at build time. If a name here does not match your screen, your workspace is on an older release.

When a workspace is suspended

A workspace whose trial or subscription has lapsed is suspended: read-only for a grace period, then closed to sign-in until billing is put right.

Steps

1. The sign-in page says so in as many words: it names the workspace, says it is suspended, and sends you to billing to get access back.
2. The account owner adds or updates a payment method under Billing. Access returns as soon as the subscription is active again.
3. A workspace whose trial ended loses nothing: Nothing is deleted. Everything comes back exactly as it was as soon as you subscribe.
4. A workspace suspended because an invoice stayed unpaid is kept for 90 days from the suspension, and then its data is deleted. The owner and the billing contacts are warned by email 60, 30 and 7 days before, each time with a button to pay.
5. Until that date the owner can still sign in to pay — paying stops the deletion and brings everything back — or to download a copy of the company’s data.

Related

• How the trial works
• Ask SISC for help