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Void a sale that should never have been rung

A void reverses a whole sale and leaves every figure on the record. It is for a sale that should not have happened — goods coming back are a return, not a void.

You need

• pos.sales.void

Steps

1. Find the sale on Sales and open it.
2. Press Void and write a Reason. The till will not void without one.
3. Confirm with Void sale. The sale then reads Voided, and its receipt number stays used.
4. If the customer paid cash, hand it back: the drawer is expected to balance without that sale.

A void is only open while the shift is: The shift this sale was rung on has been closed, so it can no longer be voided. Record a return instead. Un-ringing money is not the same authority as ringing it, so the button needs its own permission — ask a manager if it refuses you.

Related

• Refund an item against its receipt
• Close the till at the end of the day