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Refund an item against its receipt

A refund starts from the receipt the item was sold on, so the money that goes back is the money that was taken — never a figure typed in a second time.

You need

• pos.returns.create

Steps

1. Open Returns and, under Start from the receipt, type the number printed on the customer’s receipt, then press Find sale.
2. Pick what is coming back and set the Return on each line. A line can only come back up to what was sold on it, less whatever has already been returned.
3. Leave Back into stock ticked for goods that go back on the shelf; untick it for damaged ones.
4. Choose Refund by and give a Reason — the reason is required.
5. Press Complete return. The refund gets its own receipt number and is listed against the original sale.

Cash back on a sale that took no cash needs a manager: A cash refund on a sale that took no cash needs a manager. Ask whoever holds "Returns: Approve cash refunds". And a refund is paid out of an open drawer: No open shift to pay this refund from. Open a shift on the register first.

Related

• Void a sale that should never have been rung
• Messages POS can show