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Send notices and answer customers on WhatsApp Business

Send booking confirmations and reminders, delivery notices and invoice links from your own WhatsApp Business number, through Meta’s Cloud API.

Steps

1. Open WhatsApp and enter your number’s details from Meta’s WhatsApp Manager and Business Settings. Saving checks them with Meta first; the token and the app secret are stored encrypted and never shown again.
2. Add the delivery-report address (the webhook) in Meta, then send a test message to yourself.
3. Choose which notices go by WhatsApp. WhatsApp only lets a business start a conversation with a template Meta has approved, so choose the template for each notice and what fills each placeholder.
4. Record each customer’s consent: how and when they agreed. Without it nothing is sent to them, and a customer who writes STOP is taken off.

Chats open in the WhatsApp app: its tile appears among your apps as soon as a number is connected, and looks and works like WhatsApp. Replying needs its own permission, and an administrator can share a number with chosen people from the app’s Share button. In a chat you can reply to one message, react with an emoji, send pictures, files and voice notes, and start a New chat with an approved template. With the AI add-on, the ✨ button suggests a reply from the last messages; you read it and send it yourself.