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Refund against the receipt in the customer’s hand

Refund receipts — what came back, against which sale, and how the money went back. A refund here is always worked out from what the original sale actually charged, never typed as a free amount.

You need

• pos.returns.read
• pos.returns.create

Steps

1. Open Returns and use Start from the receipt. Type the receipt number from the paper is what the box is asking for.
2. Press Find sale. If nothing comes back: No sale has that number.
3. Choose what is coming back. Refund total and Included tax are computed from that sale’s own lines — the tax comes back at the rate it went out at.
4. Complete it, and the refund takes a receipt number of its own. The list shows each one by Refund receipt, Refund and Refunded by.

For the full walk-through, including a partial return, see Refund an item against its receipt. Refunds raised against a sale appear here with their own receipt numbers.

Related

• Refund an item against its receipt
• Look up a sale that has already been rung
• Print a receipt, or email it to the customer